---
title: Cancelling Orders
description: In the event that an order cannot be fulfilled, orders can be cancelled from the Order Details screen. Cancelling an order will mark the order as cancelled in the order system, refund any applicable
---
[Skip to content](https://help-center.readytopay.com/cancelling-orders#main-content)
English
Show submenu for translations
![Ready-colour-logo-2.png\]](https://help-center.readytopay.com/hs-fs/hubfs/Ready-colour-logo-2.png?height=32&name=Ready-colour-logo-2.png)
- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)
Open main navigation
Close main navigation
- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)
- English
Show submenu for translations
Welcome! How can we help?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help-center.readytopay.com/?hsLang=en)
2. [Ready Dashboard](https://help-center.readytopay.com/ready-dashboard?hsLang=en)
3. [Orders](https://help-center.readytopay.com/ready-dashboard?hsLang=en#orders)
# Cancelling Orders
In the event that an order cannot be fulfilled, orders can be cancelled from the Order Details screen. Cancelling an order will mark the order as cancelled in the order system, refund any applicable payments made on the order, and notify the customer of the order cancellation\*.
*\* customer notifications of cancelled orders is available for location subscribed to our SMS Notifications feature.*
To cancel an order:
1. In the **Orders** screen, select the order to be cancelled
2. Click **Cancel Order**
3. The **Cancel Order?** window will appear. If your location is subscribed to our SMS Notifications feature, a **Guest Message** field will show allowing you to set the message to be sent to the customer advising them of the cancellation.
4. Click **Cancel Order**
- [Getting Started](https://help-center.readytopay.com/getting-started?hsLang=en#main-content)
- [Compatible POS Systems](https://help-center.readytopay.com/getting-started?hsLang=en#compatible-pos-systems)
- [Supported Payment Options](https://help-center.readytopay.com/getting-started?hsLang=en#supported-payment-options)
- [Ready Dashboard](https://help-center.readytopay.com/ready-dashboard?hsLang=en#main-content)
- [Reports](https://help-center.readytopay.com/ready-dashboard?hsLang=en#reports)
- [Orders](https://help-center.readytopay.com/ready-dashboard?hsLang=en#orders)
- [Server Assignment](https://help-center.readytopay.com/ready-dashboard?hsLang=en#server-assignment)
- [Users](https://help-center.readytopay.com/ready-dashboard?hsLang=en#users)
- [Security Roles](https://help-center.readytopay.com/ready-dashboard?hsLang=en#security-roles)
- [Shared Menus](https://help-center.readytopay.com/ready-dashboard?hsLang=en#shared-menus)
- [Location Menus](https://help-center.readytopay.com/ready-dashboard?hsLang=en#location-menus)
- [Schedules](https://help-center.readytopay.com/ready-dashboard?hsLang=en#schedules)
- [Tags & Badges](https://help-center.readytopay.com/ready-dashboard?hsLang=en#tags-badges)
- [Location Settings](https://help-center.readytopay.com/ready-dashboard?hsLang=en#location-settings)
- [Company Settings](https://help-center.readytopay.com/ready-dashboard?hsLang=en#company-settings)
- [Announcements](https://help-center.readytopay.com/announcements?hsLang=en#main-content)
- [Release Notes](https://help-center.readytopay.com/announcements?hsLang=en#release-notes)
- [Status](https://help-center.readytopay.com/announcements?hsLang=en#status)
- [Video Library](https://help-center.readytopay.com/video-library?hsLang=en#main-content)
- [How-to Videos](https://help-center.readytopay.com/video-library?hsLang=en#how-to-videos)
- [Webinars](https://help-center.readytopay.com/video-library?hsLang=en#webinars)
- [Troubleshooting](https://help-center.readytopay.com/troubleshooting?hsLang=en#main-content)
- [Ready Dashboard](https://help-center.readytopay.com/troubleshooting?hsLang=en#ready-dashboard)
- [Mobile App](https://help-center.readytopay.com/troubleshooting?hsLang=en#mobile-app)
- [FAQ](https://help-center.readytopay.com/faq?hsLang=en#main-content)
- [Mobile App](https://help-center.readytopay.com/faq?hsLang=en#mobile-app)
- [Transactions](https://help-center.readytopay.com/faq?hsLang=en#transactions)
- [Client Website](https://help-center.readytopay.com/faq?hsLang=en#client-website)
- [ServerFlow](https://help-center.readytopay.com/serverflow?hsLang=en#main-content)
- [ServerFlow for Tablets](https://help-center.readytopay.com/serverflow?hsLang=en#serverflow-for-tablets)
- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)
[](https://readytopay.com/)
Copyright © 2026, Ready to Pay Software