---
title: December 15, 2021
description: Resolved - December 15, 2021, 16:26 UTC Auth0 service has been restored. Apologize for the impact of this issue with our user authentication service provider.    Monitoring - December 15, 2021, 16:16 
---

[Skip to content](https://help-center.readytopay.com/december-15-2021#main-content)

English

Show submenu for translations

![Ready-colour-logo-2.png\]](https://help-center.readytopay.com/hs-fs/hubfs/Ready-colour-logo-2.png?height=32&name=Ready-colour-logo-2.png)

- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)

Open main navigation

Close main navigation

- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)
- English
  
  Show submenu for translations

 Welcome! How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help-center.readytopay.com/?hsLang=en)
2. [Announcements](https://help-center.readytopay.com/announcements?hsLang=en)
3. [Status](https://help-center.readytopay.com/announcements?hsLang=en#status)

# December 15, 2021

**Resolved** - December 15, 2021, 16:26 UTC

Auth0 service has been restored. Apologize for the impact of this issue with our user authentication service provider. 

 

**Monitoring** - December 15, 2021, 16:16 UTC

Auth0 has informed that Services from their cloud provider and their environments are demonstrating signs of recovery. We will continue to monitor for stability

 

**Identified** - December 15, 2021, 16:07 UTC

Auth0 have identified that this is a result of a larger-scale incident in their cloud provider AWS . Further Auth0 updates can be viewed using the following URL: [https://status.auth0.com/incidents/vwq8f1rcsdtf](https://status.auth0.com/incidents/2mstm0ylgvfn)

 

**Investigating** - December 15, 2021, 15:36 UTC

Auth0 (user authentication service) reported elevated error rate in logins starting at 15:36 UTC. Auth0 is working on mitigation actions and estimated time for resolution. The issue may cause Ready Dashboard to load slower than usual or issues when trying to sign in.

We will provide updates as soon as the Auth0 service status is updated. 

 

- [Getting Started](https://help-center.readytopay.com/getting-started?hsLang=en#main-content)

    - [Compatible POS Systems](https://help-center.readytopay.com/getting-started?hsLang=en#compatible-pos-systems)
    - [Supported Payment Options](https://help-center.readytopay.com/getting-started?hsLang=en#supported-payment-options)
- [Ready Dashboard](https://help-center.readytopay.com/ready-dashboard?hsLang=en#main-content)

    - [Reports](https://help-center.readytopay.com/ready-dashboard?hsLang=en#reports)
    - [Orders](https://help-center.readytopay.com/ready-dashboard?hsLang=en#orders)
    - [Server Assignment](https://help-center.readytopay.com/ready-dashboard?hsLang=en#server-assignment)
    - [Users](https://help-center.readytopay.com/ready-dashboard?hsLang=en#users)
    - [Security Roles](https://help-center.readytopay.com/ready-dashboard?hsLang=en#security-roles)
    - [Shared Menus](https://help-center.readytopay.com/ready-dashboard?hsLang=en#shared-menus)
    - [Location Menus](https://help-center.readytopay.com/ready-dashboard?hsLang=en#location-menus)
    - [Schedules](https://help-center.readytopay.com/ready-dashboard?hsLang=en#schedules)
    - [Tags & Badges](https://help-center.readytopay.com/ready-dashboard?hsLang=en#tags-badges)
    - [Location Settings](https://help-center.readytopay.com/ready-dashboard?hsLang=en#location-settings)
    - [Company Settings](https://help-center.readytopay.com/ready-dashboard?hsLang=en#company-settings)
- [Announcements](https://help-center.readytopay.com/announcements?hsLang=en#main-content)

    - [Release Notes](https://help-center.readytopay.com/announcements?hsLang=en#release-notes)
    - [Status](https://help-center.readytopay.com/announcements?hsLang=en#status)
- [Video Library](https://help-center.readytopay.com/video-library?hsLang=en#main-content)

    - [How-to Videos](https://help-center.readytopay.com/video-library?hsLang=en#how-to-videos)
    - [Webinars](https://help-center.readytopay.com/video-library?hsLang=en#webinars)
- [Troubleshooting](https://help-center.readytopay.com/troubleshooting?hsLang=en#main-content)

    - [Ready Dashboard](https://help-center.readytopay.com/troubleshooting?hsLang=en#ready-dashboard)
    - [Mobile App](https://help-center.readytopay.com/troubleshooting?hsLang=en#mobile-app)
- [FAQ](https://help-center.readytopay.com/faq?hsLang=en#main-content)

    - [Mobile App](https://help-center.readytopay.com/faq?hsLang=en#mobile-app)
    - [Transactions](https://help-center.readytopay.com/faq?hsLang=en#transactions)
    - [Client Website](https://help-center.readytopay.com/faq?hsLang=en#client-website)
- [ServerFlow](https://help-center.readytopay.com/serverflow?hsLang=en#main-content)

    - [ServerFlow for Tablets](https://help-center.readytopay.com/serverflow?hsLang=en#serverflow-for-tablets)

- [Restaurants](https://help-center.readytopay.com/restaurants)
- [Stadiums](https://help-center.readytopay.com/stadiums)
- [Press](https://help-center.readytopay.com/blog)
- [Careers](https://readytopay.applytojob.com/apply)
- [Email Support](mailto://support@readytopay.com)

[![Chill listening crop-3](https://help-center.readytopay.com/hs-fs/hubfs/Ready-colour-mark-2.png?width=24&height=24&name=Ready-colour-mark-2.png "Chill listening crop-3")](https://readytopay.com/)

<https://www.facebook.com/ReadyToPaySoftware/> <https://www.linkedin.com/company/readytopay/>

Copyright © 2026, Ready to Pay Software