Orders are managed via the order status to track the progress of an order throughout its fulfillment lifecycle
Order statuses can be changed in one of two ways:
- via the Orders screen by clicking on the order status, located at the very right-side of the order within the orders list
- via the Order Details screen by clicking the appropriate order status button
There are four order statuses:
- Pending
- This is the initial status that newly created orders are placed under
- In Progress
- This state is intended for use when the kitchen is preparing the order
- Ready
- This state is intended for when order preparation is complete and the order is ready for pickup or delivery
- Completed
- This state is intended for when the order is fulfilled and the guest has their order
- Selecting this state will close the order and remove the order from the Upcoming orders view
Order Statuses & SMS Notifications If your location currently has our SMS Notifications feature enabled, depending on the specific configuration, progressing orders through these different order statuses will trigger a notification message to be sent to the guest letting them know the updated status of their order. |