Order Settings

The Order Settings tab within the Location Settings screen allows for the configuration of the SMS messages that are sent to clients for various order statuses. Order SMS Notifications is an available paid feature for locations using our Mobile Ordering functionality.

Accessing Order Settings

The Order Settings tab of the Location Settings screen is visible only if:

The location currently is subscribed to the Order SMS Notifications feature
The user has one of the appropriate security permissions assigned:
1. Location Settings - Order Settings (Full Access)
2. Location Settings - Order Settings (Restricted Access)

For more information on security permissions, refer to our Security Permissions article.

SMS Notifications

The SMS Notifications feature for ordering allow you to send SMS messages to guests as their order progresses through the following statuses/events:

Order placed
Order in progress
Order is ready
Order cancellation
Order pickup date/time change

The use of the SMS Notifications require your location's order configuration to ask for the guests phone number in the Pickup Details screen. If your location's order flow is not configured to ask for a guest's phone number, please contact Ready Support (support@readytopay.com) to have this configured.

Configuring SMS Notifications

Clicking Edit in the SMS Notifications screen will allow you to configure SMS Messages for the location, with the following available configuration options:

MESSAGE SOURCE	Determines whether the location utilizes the company default message configuration or if the location is using custom messaging. Company Defaults will utilize the SMS order status configuration set for the company. When selected, the Message Settings section will show those company default settings. If you have the Location Settings - SMS Notifications (Full Access) permission, you will be able to edit the company default settings by cliciing the (Edit) link next to Company Default Settings. Custom Messaging will utilize custom SMS order status configurations specific for the location, which can be set in the Message Settings section.
MESSAGE SETTINGS	Message Settings shows the currently configured order status SMS messages. When the Message Source is set to Company Defaults, the order status SMS messages cannot be edited and are just a view of the company-level configuration (see Message Source above for information on editing company default settings) When the Message Source is set to Custom Messaging, you can toggle for each available order tatus/event whether an SMS message will be sent, and provide the SMS message to be used. All message fields are limited to 160 characters. For the Send message when pick up time is updated message, you can use the placeholder text of %TIME% to place the updated order pickup time within the message.

MESSAGE SOURCE

Determines whether the location utilizes the company default message configuration or if the location is using custom messaging.

Company Defaults will utilize the SMS order status configuration set for the company. When selected, the Message Settings section will show those company default settings. If you have the Location Settings - SMS Notifications (Full Access) permission, you will be able to edit the company default settings by cliciing the (Edit) link next to Company Default Settings.
Custom Messaging will utilize custom SMS order status configurations specific for the location, which can be set in the Message Settings section.

MESSAGE SETTINGS

Message Settings shows the currently configured order status SMS messages.

When the Message Source is set to Company Defaults, the order status SMS messages cannot be edited and are just a view of the company-level configuration (see Message Source above for information on editing company default settings)

When the Message Source is set to Custom Messaging, you can toggle for each available order tatus/event whether an SMS message will be sent, and provide the SMS message to be used. All message fields are limited to 160 characters.

For the Send message when pick up time is updated message, you can use the placeholder text of %TIME% to place the updated order pickup time within the message.